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Shipping Information​

Your order will typically ship within 1-3 business days after processing. You’ll receive a confirmation email with tracking information once your order is on its way. If you have any specific requests or need expedited shipping, please let us know during checkout!

Delivery times vary based on your location and the shipping method selected. Generally, domestic orders arrive within 3-7 business days, while international orders may take 7-21 business days. You’ll receive a tracking number via email to monitor your shipment’s progress. If you have specific concerns, feel free to reach out!

For security reasons, we recommend that orders not be left outside your door. If you prefer contactless delivery, please specify any special instructions during checkout, and we’ll do our best to accommodate your request. However, we cannot guarantee it will be left unattended.

We ship to a wide range of countries worldwide. If you’re unsure whether we deliver to your location, please check our shipping policy on the website or contact us for more specific information. We’re here to help!

We accept various payment methods, including major mobile payments (Paypal,Apple Pay and Zelle), bank transfers (such as CHYME and Revolut), and cryptocurrency options. Please select your preferred payment method during checkout for a smooth transaction experience.

If you need help finding the right travel insurance policy for your trip, just give us a shout and we can assist.

Flights to and from your destination are not included in the trip price, but we can help you find the best options.

Please note that we aren’t able to book flights or purchase travel insurance on your behalf in all regions, but we can recommend services and companies for you.

If you’d like to arrive at your joining point hotel early or stick around post-tour to explore, contact us, and we can help you book extra nights of accommodation.

We don’t have a waitlist, and all trips are first come, first served. People sometimes cancel at the last minute, so if you have your eye on a particular trip that is sold out, we recommend checking our website again to see if space has become available.

Our promotions run for a limited time only, so you need to get in there quickly to snag the best deals. Make sure you’re signed up to our email list so that you’re in the know about future sales.

Individual rooms typically have a double or single bed, but please note that the standard of accommodation will vary depending on your trip style.

payments

If you’d like to keep your finances organised and pay your share of the deposit only, please contact our friendly adventure consultants via phone or live chat so they can send you a secure payment link for the deposit amount you wish to pay.

Don’t worry. If you paid too much by mistake, please contact us via phone or live chat to organise a refund.

 

Online payments through our booking engine might be unsuccessful due to internet connection issues, incorrect payment details or insufficient funds. If your payment is still not going through after you’ve reviewed all the above, please reach out via phone or live chat and we’ll help get you booked on your next adventure.

We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.

We don’t have a loyalty discount, but we do have Intrepid Insiders – an exclusive community of travellers that, if you’ve already travelled with us, you’re already part of. If you’re on the Insiders email list, you’ll receive updates with competitions, partner offers, Insiders-only previews of sales and, best of all, you’ll be one of the first to hear about new trips.

*Legends Reward

Beginning 1 July 2019, we no longer issue new Legends vouchers to customers who have travelled on nine, 19 or 29 trips with us.

If you qualified for a Legends Discount prior to October 2015, you’re still an Ultimate Legend and will keep your 10% discount for life. Please contact us for assistance to confirm your eligibility and add the promo to your booking.

Vouchers can be used toward both full-price and discounted trips. Gift vouchers issued by our Customer Care team can only be redeemed against full-price trips.

Please contact us via phone or live chat to book with a voucher.

warranty

We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.

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We travel with respect for the places we go – from the natural environments we explore to the wildlife that calls those places home. 
 


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